Delivering compelling information to organizations aimed at their successful adoption of customer and employee experience solutions. Partnering with clients so they remain relevant, stay competitive, improve processes, and reduce costs with digital communications technologies.
Email campaigns consistently exceeded Opens/Clicks per industry average.
Sample: 'emerging technology' content
Social in Contact Center article published in CRM Magazine (written by Lana; published under company owner Sharon Moon byline per publisher guideline)
Digital Transformation Prezi 1
Digital Transformation Prezi 2
Solution: Customer Journey Analytics
Solution: Artificial Intelligence (To Bot or Not to Bot)
Solution: Employee Engagement
General Promotion
Collaborating with various departments to deliver relevant information and insights to clients focused on them achieving successful business outcomes through digital communications technologies.
Sample: client communications
Professional Services Offering
24/7/365 Services Offering (Hurricane Harvey)
New Customer Portal! Announcement
Sharing research aimed at educating clients based on their customer profiles and age demographics--from Baby Boomers to Gen Z. Market research and solution offerings based on specific verticals.
Sample: focused content
Collaborating with teams to create and publish collateral showcasing customer testimonials, announcing company news, solution partnerships, and awards.
Sample: customer testimonial
Sample: press releases (via Cision/PRWeb)
AVDS & eMite (2018)
AVDS AppFoundry Sponsor - Genesys CX18
AVDS 4-time Inc. 5000 winner (2017)
Genesys NA Partner of the Year (2017)